November 10 - Critical Conversations: Prepare Like a Pro for Workplace Investigations

10:00 a.m. - 12:00 p.m. PT
Virtual Education

Ever wonder what professional investigators think about before having unique and sensitive conversations in the workplace? A successful investigative interview starts well before the conversation begins. In this session, learn from a certified forensic interviewer about the essentials of investigative prep before you conduct your next interview. It is important to consider potential hurdles, denials, false allegations and alternative explanations before engaging in these high-risk conversations. Having a solid Plan A, Plan B and a parachute packed before opening these conversations is critical in today's world of litigation-on-contingency. Being disciplined and using morally and ethically appropriate strategies is a must in our profession.

  • Learn the specific keys to a successful preparation strategy for any investigative interview.
  • Identify appropriate interviewing techniques and question structures based on the type of investigation, any hearsay evidence and the motivation of the investigative pool.
  • Learn the specific types and styles of questions used during an investigative interview, including proper timing and assessing potential outcomes.
  • Learn the increasingly important art of rationalization and its proper use in a guilt-transference society.
  • Understand the importance of considering and preparing for specific hurdles and denials before encountering them in an interview to minimize resistance and maintain credibility.


Note: To register as a non-member, please either login your account or create a new account by clicking on the REGISTER NOW button. Each registration is based on individual login information and guests cannot be registered. Thank you for your understanding and hope to see you at our event!



Brett L. Ward, CFI, vice president of business development and client relations for Wicklander-Zulawski & Associates Inc. (WZ), has led over 900 seminars on interviewing and interrogation techniques for private-sector, law-enforcement and government entities. He has conducted hundreds of investigations throughout his career with WZ for both the public and private sectors. Since joining WZ in 1998, Ward has been a frequently requested speaker at several national organizations' annual meetings, including the National Retail Federation, the American Society of Industrial Security, Eye for Retail – Europe, and multiple regional SHRM labor and employment conferences. Ward has conducted extensive training in the government sector with such clients as the U.S. Bureau of Alcohol, Tobacco, Firearms and Explosives, the Federal Bureau of Investigations, the Bureau of Citizenship and Immigration Service, and the Naval Criminal Investigative Service.

Over the last decade with WZ, he has trained over 120 organizations’ human resource, employee relations, ethics and legal teams on professional interviewing strategies for Title VII and Title IX investigations.

Ward began his career in corporate investigations in 1988 with the former May Company – Foley's Division. He held multiple positions throughout his tenure, including area investigator and corporate investigations. He was promoted to regional investigations director over multiple states in 1996 before accepting his position with WZ. Ward currently runs the private division for WZ, a responsibility that includes more than 240 clients and 150 contractual and open registration programs around the globe annually.

He holds a B.S. in finance and business administration from the University of Central Oklahoma in Oklahoma City, Okla. Ward currently lives in Houston with his wife, Nancy, and has one son playing college baseball at Concordia University in Nebraska.

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Wendy Fong