November - Critical Conversations – Prepare Like a Pro for Workplace Investigations


Come learn what professional investigators think about prior to unique and sensitive conversations in the workplace. A successful investigative interview starts well before the conversation begins. In this session, learn from a Certified Forensic Interviewer on the essentials of investigative prep prior to your next interview. Considering potential hurdles, denials, false allegations and alternative explanations are important prior to conducting these sensitive, high-risk conversations that typically initiate with little to no evidence. Having a solid Plan A, Plan B, and a parachute packed prior to walking into these conversations critical in today's world of litigation on contingency. Being disciplined, and utilizing morally & ethically appropriate strategies a must in our industry.

• Participants will be cued in on specific keys to a successful preparation strategy for any investigative interview
• Identify what interview technique and question structure is appropriate based on the type of investigation, hearsay evidence, and the m.o. of investigative pool
• Specific types/styles of questions utilized during investigatory interviews including proper timing and assessing potential outcomes
• The increasingly important Art of Rationalization – proper use in a guilt transference society
• Understand the importance of considering/preparing for specific hurdles & denials prior to encountering them in an interview to minimize resistance and maintain credibility


Note: To register as a non-member, please either login your account or create a new account by clicking on the REGISTER NOW button. Each registration is based on individual login information and guests cannot be registered. Thank you for your understanding and hope to see you at our event!


Brett L. Ward, CFI, Vice President of Business Development and Client Relations, is a renowned speaker for Wicklander-Zulawski & Associates, Inc. (WZ), who has led over 900 seminars on Interview & Interrogation Techniques for private sector, law enforcement and government entities. Mr. Ward, also a consultant for WZ has conducted hundreds of investigations throughout his career with WZ for both the public and private sectors. Since employed with WZ in 1998, Mr. Ward has been a frequently requested speaker at several national organizations' annual meetings including the National Retail Federation (NRF), American Society of Industrial Security (ASIS), Eye for Retail – Europe, and multiple Labor & Employment Conferences - HR (SHRM). Mr. Ward has extensive training in the government sector including such clients as the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF), Federal Bureau of Investigations (FBI), U.S. Bureau of Citizenship and Immigration Service (USCIS), and the Naval Criminal Investigative Service (NCIS) where courses were taught at the Federal Law Enforcement Training Center (FLETC) in Glynco, Georgia.

Mr. Ward over the last decade with WZ has spent a significant amount of time working with over 120 organizations’ Human Resources, Employee Relations, Ethics and Legal teams training professional interviewing strategies for Title VII & Title IX investigations through HRCI & SHRM approved workshops.

Brett began his career in corporate investigations in 1988 with the former May Company - Foley's Division. He held multiple positions throughout his tenure including Area Investigator and Corporate Investigations. Mr. Ward was promoted to Regional Investigations Director over multiple states in 1996 before accepting his position with Wicklander-Zulawski & Associates, Inc. in April 1998. He currently runs the Private Division for WZ, a responsibility including 240+ clients and 150+ contractual and open registration programs around the globe annually.

Mr. Ward graduated from the University of Central Oklahoma in Oklahoma City, Oklahoma, and received a BS degree in Finance - Business Administration. Mr. Ward currently lives in Houston, Texas with his wife Nancy, and has one son playing college baseball at Concordia University in Nebraska.

Event Image


Wendy Fong